Assistant Outlet Manager

The main duties are to plan and direct all processes of the outlet to ensure luxury service is provided and revenue target is achieved while maintaining a positive work environment for all Heartists.

• Ensure that the monthly forecasted food and beverage revenue figures are achieved.
• Strictly adhere to the established operating expenses and control all costs.
• Ensure efficient management according to the established concept statements.
• Familiar with Sofitel F&B Rituals and their implementation.
• Comply with all policies and procedures including FOCUS.
• Assign responsibilities to subordinates and check their performance periodically.
• Assist and coach in the operation and be visible on the floor.
• Establish and strictly adhere to the par stocks for all operating equipment and supplies to ensure the outlet is adequately equipped.
• Control the requisitioning, storage, and careful use of all operating equipment and supplies.
• Assist in conducting daily pre-shift briefings to employees on preparation, service, and menu.
• Liase with the Kitchen and Outlet manager on enquiries regarding food, beverage, and service.
• Establish rapport with guests, maintaining good customer relationships and assisting in updating guest history.

• 24 years of outdoor catering and restaurant management experience.
• Strong guest and employee interpersonal skills.
• Guest experience centric.
• Strong beverage/wine knowledge.