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About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor's (A), Moody's (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.Based on the Group's consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.QNB Group has an active community support program and sponsors various social, educational and sporting events.Job SummaryThe incumbent is primarily responsible for providing effective support to the Client Management and Business Development team. The incumbent will be responsible for proactively assisting in managing client relationships, assisting in onboarding/offboarding (client life cycle management), answering queries from clients and maintaining and performing ongoing daily tasks in accordance with established procedures and routines.Main ResponsibilitiesAssist in the monitoring and achievement of Key Performance Indicators on an agreed periodic basis for sustainable growth.Support in upholding and creating routines to ensure cost-efficient service delivery.Implement KPI's and best practices for Associate Custody Client Management and Business Development.Promote cost consciousness and efficiency and enhance productivity to minimize cost, avoid waste, and optimize benefits for the bank.Act within the limits of the powers delegated to the incumbent.Assist in servicing the needs, feedback, and queries pertaining to custody clients especially via email, phone call, or meeting.Assist RMs in ongoing client management tasks.Assist in the onboarding process of new clients.Provide timely and accurate information to external and internal auditors and the Compliance function as required on the custody client base and activities.Assist customers with all their queries on the Bank's products and seek solutions to their requests.Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turnaround time.Education And Experience RequirementsBachelor's Degree, preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field of study).No previous experience required.Excellent oral and written communication skills in English and Arabic (preferable).Planning, organizing, and analytical ability.High standards of integrity and ethics.Good interpersonal relationship and credit documentation skills, with awareness of risk management concepts and practices.Understanding of the relevant laws, regulations, and practices pertaining to Corporate Banking products.Personal integrity and self-management.Outstanding customer service orientation.Note: You will be required to attach the following:Resume/CVCopy of Passport or QIDCopy of Education Certificate
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