Onsite Engineer

***Fixed Term Contract, 12 Months*** About CDW CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. Job Summary

• The role of Onsite Engineer within CDW Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.
• The Onsite Engineer will Provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support.
• Be eligible for Security Clearance and adhere to CDW policies.
• Flexibility - Travel required

Key responsibilities

• Respond promptly to escalation support requests from staff.
• Diagnose and resolve technical issues related to infrastructure, servers, AV equipment and desktop systems.
• Collaborate with 1st/2nd line support and other teams to ensure timely incident resolution.
• Administer Windows servers and desktops, ensuring smooth operations (2016/2019/2022).
• Manage Office/Microsoft 365 applications, including hybrid Exchange and SharePoint.
• Familiarity with Azure services, being able to configure & maintain resources present.
• Knowledge of managing VMware and Citrix environments.
• Troubleshoot remote access issues for staff.
• Collaborate with colleagues to enhance technical skills.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Qualifications, Skills & Experience

• Minimum of 5 years in an IT Support role.
• Strong troubleshooting skills for Windows desktop systems.
• Proven expertise in Windows server administration (2016/2019/2022).
• Passion for IT
• Excellent communication skills and a customer service-oriented mindset.
• Ability to work effectively in a professional environment.
• Willingness to learn and adapt to evolving technologies.

Essential Attributes

• Positive attitude and influence to others, a real ‘Team Player’
• Methodical and quality-minded with a right-first time approach to all work.
• Passionate, professional, with a ‘can-do’ attitude at all times
• Communicates honestly, openly, and consistently well showing attention to detail and remaining calm and patient when under pressure.
• Ability to recognise when to request support
• Works on own initiative, or as a team, towards agreed common goals.
• Open, honest, and approachable at all times.
• Flexible about working hours and work locations; prepared to travel.
• Punctual, reliable, and well presented

More about CDW and your career with us: At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes whom you will learn and forge strong relationships with. Bring your best true self — and your best ideas — to CDW. Because diverse perspectives bring forth better problem solving — and better solutions for our customers in a rapidly evolving technology landscape. CDW is an equal opportunity employer committed to maintaining a policy of non-discrimination towards all coworkers and applicants for employment in all aspects of employment. CDW does not discriminate against any applicant because of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion/belief, sex, sexual orientation, veteran status, or any other basis that is prohibited by local employment law, including those protected by the UK Equality Act 2010. We encourage candidates from all walks of life to apply and join us in our mission of cultivating a culture of belonging, diversity and inclusion for better collaboration, innovation, and business results. Together, we strive to create a workplace where everyone feels like they belong and is empowered to bring their full energy, capabilities and authenticity for coworker and business benefits. Will you be a part of it? What we offer: Life Assurance Competitive Contributory Pension Private Medical Insurance Enhanced Maternity Pay 25 days holiday + bank holidays Option to buy additional holiday Dental Insurance Season Ticket Loan + additional perks