Key Account Manager

We're looking for a Manheim SureCheck Account Manager to join the Manheim SureCheck team. You will be liaising on a daily basis with the SureCheck Claims Team Manager. Your overall management responsibility of the Manheim SureCheck Account relationship and day to day client and customer relationships. Employment type: Permanent Location: Remote, regular UK travel with overnight stays. Sites located between Scotland and Cornwall. Working pattern: 37.5 hours per week, 9:00-17:30 (additional may be required) The Role The key responsibilities you could be looking after include:

• Developing long-term relationships with Manheim Auction sites and their customers.
• Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Operate as the lead point of contact for any and all matters specific to your customer.
• Ensure the most cost-affective repair options are identified and utilised to ensure vehicles are repaired opposed to returned, wherever possible.
• Build and maintain strong, long-lasting customer relationship.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics. Using the MI to help train the inspections on each of the auction sites.
• Identify and grow opportunities within Manheim and collaborate with them to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Provide effective communications with relevant Manheim Auction site Operation personnel regarding all aspects of the SureCheck product and services.
• Provide advice and support to the AutoProtect operations team including claims, Central operations and complaints.
• Maintain complete records of contacts and actions.
• Provide a liaison between Manheim Operations and the AutoProtect Operations team.
• Complete performance reviews with the client and feedback to the AutoProtect Operations team.
• Ensure all KPls are relevant and are being worked to.
• Ensure company service levels are adhered to.
• Represent Manheim to their clients regarding the SureCheck program.
• Work with the Chief Operations Officer to provide detailed Workflows.
• Negotiate commercial decisions and settlements with relevant parties where requested.
• Provide Technical Support/Guidance to Clients Inspection Team where necessary.
• Ensure the Company complies with all regulatory and legal requirements.
• Ensure claims are adjudicated in accordance with coverage Client’s expectations.
• Other reasonable duties as required.

Our ideal candidate Skills and competencies

• Motor Vehicle Technical Qualification
• Experience motor vehicle assessor

Personal attributes

• Strong negotiation skills
• Excellent communication skills
• Approachable Organised Resilient Methodical
• A solution provider

Knowledge and Experience Essential:

• Detailed understanding of motor vehicle systems, diagnosis and repair methods
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive level
• Experience in delivering client-focused solutions based on customer needs
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Knowledge of the automotive and/or insurance industry.

Unfortunately, we are unable to provide sponsorship for work permits. Please only apply if you have the right to work in the UK. Join the AutoProtect Group and Shape the Future Are you ready to be part of an innovative company that's transforming the automotive industry? At AutoProtect Group, we are dedicated to providing products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users.. Our diverse business includes four key branches:

• AutoProtect: Recognised for its outstanding warranties and value-added insurance products.
• Shine!: Our expert, BSI Kitemarke and carbon neutral mobile vehicle repair network.
• DealTrak: A cutting-edge software platform connecting automotive finance providers with their customers.
• iComply: Specialised compliance consultancy serving the automotive sector.

We offer our products directly to consumers through online sales channels, ensuring affordability and accessibility. With an agile, efficient team, we're well-positioned to respond to market demands and introduce new products when the time is right. Our mission is to sustain our impressive growth for years to come, and we invite you to be a part of our journey. Discover our vision and values at and get an insider’s view of life at AutoProtect Group on our Please note we are not working with agencies at this time.