Customer Experience Manager

Customer Experience Manager - Senior Digital Analyst Salary: £45,000 - £60,000 Location: East London Work style : Hybrid, 1 day per week in the office Our client, a fast-growing, multi-award-winning insurance group, is a leader in the travel insurance industry, with a strong reputation across the Europe and East Asia Their commitment to customer care has earned them top recognitions, including being named among the best insurance companies to work for in the UK. As part of their continuous growth, they are seeking a dynamic and motivated Customer Experience Manager - Senior Digital Analyst to join their vibrant team. Role Overview: As a Customer Experience Manager - Senior Digital Analyst, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention. This role will focus on optimizing digital customer journeys across all touchpoints, ensuring seamless and memorable experiences. You will have the opportunity to shape the customer experience strategy in alignment with the company’s ambitious growth objectives. As part of the role, you would develop and manage detailed customer journey maps for all brands, markets, and channels by also using data and customer feedback to conduct qualitative and quantitative analysis. Essential Skills:

• Proven experience in working with digital analytics using Google Analytics or Adobe Analytics
• Strong analytical skills with proficiency in data visualisation platforms such as PowerBI or Tableau.
• Expertise in managing end-to-end customer journeys and UX/UI.
• Experience with customer experience management and listening tools.
• Strong project management skills in a fast-paced environment.

Benefits:

• Competitive salary within a growing and respected industry leader.
• Opportunity to work on high-impact projects that directly affect customer satisfaction.
• Collaborative work environment with a focus on innovation.
• Flexible working hours with the option for remote work.
• Professional development opportunities within a rapidly expanding company.

Explore this unique opportunity to advance in the insurance industry. Submit your CV now to be considered for a role that promises growth and innovation with our client. Equal Opportunities We are dedicated to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all choices are based on merit. No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.