Customer Advisor

CUSTOMER ADVISOR – CUSTOMER & OPERATIONS – AUSTRALIA-WIDE At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. We are seeking a skilled and dedicated CAT Large Loss Customer Advisor to join our team, where you will play a key role in supporting and developing Senior Claims Service Consultants. You'll be responsible for

• Proactively managing a portfolio of property technical complaints, ensuring AAL meets Code of Practice obligations.
• Identifying trends and key insights through technical complaints handling to drive improvement in customer and business outcomes.
• Identifying training gaps at an individual and portfolio level and delivering feedback to stakeholders.
• Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants.

About you

• Significant experience in Property Claims Management / Technical / Leadership Responsibility for matrixed general insurance organisation (mandatory)
• Proactive ways of working, with a customer obsession mindset and early resolution approach.
• ANZIIF Certificate 4 or higher desirable but not essential
• Demonstrated experience in leading, coaching and developing a claims team at a technical level.
• Ability to plan and prioritise effectively, organise tasks and manage competing demands with self, peers, and high-level management.
• Proven capability to manage change through the initiation and promotion of organisational transformation.
• Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.
• Insurance complaints and/or dispute experience (mandatory).

This is a great opportunity for those who are ready to progress into a combined technical and leadership career path. Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About our culture We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, and abilities are not only welcomed but valued for the perspectives and talents they bring to work.  We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. #LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite