Beyondtrust PAM Consultant

Primary: Identity and Access Management (IAM) SSO & MFA Secondary: Privilege Access Management (PAM) Tools: Oracle Identity Cloud Service (IDCS), ADFS, Cisco Duo, Citrix SSO, Beyond Trust PAM. Loc- Pune. Exp- 5 to 10years Job Description :

• Minimum of 5+ years of experience in technical level support for Identity and Access Management solutions, preferred Oracle Identity Cloud Service (IDCS), ADFS, SSO & MFA, Cisco Duo.
• Expertise on IAM key concepts like Identity Management/Lifecycle, Password management, Certifications, Identity Governance, SSO, MFA, Workflows, birthright access, access policies etc.
• Having strong expertise to analyze and diagnose complex problems related to user authentication, authorization, and access control, leveraging IAM/PAM platforms and related technologies in scope.
• Hands on experience with implementing and configuring IDCS, including authentication methods, user provisioning, and role-based access control (RBAC) etc.
• Good experience with Single Sign on application integrations/Federation, utilizing protocols such as SAML, OAuth/OIDC, WAM, etc.
• Experience with Installation, configuration, development, and deployment of IAM solutions.
• Design, Implement, and maintain ADFS solutions in accordance with industry standards.
• Strong knowledge of Active Directory, including domain services, group policy, and DNS. Experience on user/Application on boarding and provisioning/de provisioning and Reconciliation Implementing and Managing MFA solutions across various platforms and applications.
• Contributing to the development and refinement of MFA policies, procedures and documentation.
• Experience on Privilege Access Management (PAM), SSO & MFA, preferred Beyond Trust PAM, Cisco Duo, and Citrix SSO
• Experience in integrating Cisco Duo with various identity providers such as Active Directory, LDAP, and SAML.
• Supporting and managing user access, authentication and authorization processes within Citrix environments.
• To Investigate/troubleshoot and resolve all technical issues (including P1/P2 incidences) within defined SLA's.
• Analyze recurring issues and problems, identifying root causes and implementing preventive measures to minimize future occurrences.
• Collaborate with customers, and other stakeholders to gather additional information, perform root cause analysis, and implement effective solutions.
• Provide RCA in case of P1/P2 and Problem tickets
• Ownership capabilities and addressing escalated technical issues and incidents in a timely manner.
• Proactively identify opportunities for process improvements, bug fixing and automation to enhance service delivery and customer satisfaction in the IAM domain.
• Develop and maintain technical documentation, including troubleshooting guides, knowledge base articles, and best practices for IAM, SSO, and MFA solutions.
• Proficiency in identifying and resolving complex issues related to IAM platforms, provisioning, de provisioning, reconciliation, SSO configurations, and MFA mechanisms.
• Good understanding of privileged account management principles, least privilege access controls, and privileged session monitoring.
• Excellent communication skills and ability to effectively collaborate with cross functional teams and clients.
• Participate in on call rotations and provide support during off hours as needed, ensuring 24/7 availability of critical IAM services.
• Strong analytical and problem solving skills, with a keen attention to detail and a customer centric mindset.
• Strong knowledge on password management, password rotation, account creations, account integration of IAM/PAM solutions.
• Strong knowledge on Disaster Recovery.
• Good knowledge on Incident Management, Change Management and Problem Management.
• Adhere to defined Change Management process for all the Changes or deployments as needed.
• Provide weekly/monthly incident trend reports and its status to management.
• Ability to adopt new technologies, cross skill as per the business