Product Training Manager

Job Title: Training Manager Reporting to: Department Heads Location: Mumbai Job Purpose: Conducting training sessions for new hire employees, sales teams and developing product knowledge and expertise for customers Job Duties and Responsibilities

• Identify KPIs and monitor, evaluate, and record training activities and program effectiveness;
• Design, develop, and deliver curricula, documentation and other training collateral to support knowledge sharing programs;
• Establish and develop a revenue generating customer (user) product training function;
• Serve as a single point of contact for all product training and documentation needs;
• Identify training tools, using state of the art technology, to deliver training to a remote population on an ongoing and sustainable basis;
• Facilitate workshops;
• Responsible for all aspects of planning, leading, and organizing employee technical product learning programs and supporting collateral;
• Maintaining project documentation;
• Creating (or identifying the need for creating) supporting material/media (audio, video, simulations, role plays, games, etc.);
• Provide exercises and activities that enhance the learning process;
• Work with subject matter experts to identify target audience’s training needs;
• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course;
• Create engaging learning activities and compelling course content;
• Visualize instructional graphics, the user interface and the finished product;
• Analyze and apply trends and best practices in learning technologies and instructional design.

Required Knowledge, Qualifications & Skills (Preferred/Essential) Qualifications BE/B.Com/BMS /BBA (Essential)) MBA /PG (Preferred) Experience (Preferred/Essential) 3-5 yrs in product training Knowledge

1. Experience balancing multiple projects simultaneously and meeting aggressive timelines
2. Strong project management and organizational skills;
3. Flexibility and resourcefulness to manage changing business requirements, projects, and resources, adapting accordingly and positively;
4. Ability to simplify technical or complex information and tasks into friendly, simple language.

Prerequisite Travel to Factory locations Soft Skills (Preferred/Essential) Good Communication & interpersonal Skills Collaboration/communication with people of diverse backgrounds Customer Relations Stakeholder Management Internal Marketing Sales Manufacturing External Customers