Lead Solutions Engineer

Lead Solution Engineer - Job Description About Us TELUS Digital Experience TELUS Digital (TD) Experience partners with the world’s most innovative brands, from tech startups to industry leaders in fintech, gaming, healthcare, and more. We empower businesses to scale and redefine possibilities with integrated customer experience and cutting-edge digital solutions. Backed by TELUS, our multi-billion-dollar parent company, we offer scalable, multi-language, and multi-shore capabilities. Our expertise spans digital transformation, AI-driven consulting, IT lifecycle management, and more – delivered with secure infrastructure, value-driven pricing, and exceptional service. AI Data Solutions: Shaping the Future of AI For nearly two decades, TELUS Digital AI Data Solutions has been a global leader in providing premium data services for the ever-evolving AI ecosystem. From machine learning to computer vision and Generative AI (GenAI), we empower the next generation of AI-powered experiences with high-quality data and human intelligence to test, train, and improve AI models. Backed by a community of over one million contributors and proprietary AI-driven tools, we deliver solutions designed to cover the training data needs of every project. From custom data collection to advanced data annotation and fine-tuning, our purpose-built tools deliver multimodal data for AI training projects of any complexity – from experimental pilots to ambitious large-scale programs. Examples include empowering GenAI models with human-aligned datasets and fine-tuning data across 20+ domains and 100+ languages, enabling autonomous driving, and advancing extended reality applications with industry-leading data labelling. Join us to be part of an innovative team shaping the future of AI and driving digital transformation to new heights! Learn more: Job Details Responsibilities ● Work closely with the project management team in designing and implementing technical solutions for multiple projects, ensuring their efficacy and smooth data integration. ● Manage and mentor a team of solution engineers, equipping them to implement technical solutions for requirements not directly supported by the product. ● Pre-sales solutions engineering: 1. Check the technical feasibility of complex requirements. 2. Answer RFQs. 3. Build custom technical solutions for unsolved problems. ● Package custom technical solutions for new and recurring requirements. ● Set processes for troubleshooting and performing root cause analysis for issues faced during project fulfilment. ● Act as a technical expert to consult customers in case of technical failures or complex requirements. ● Work with product management to understand new product capabilities and advocate for them to the fulfilment and solutions teams. ● Cultivate a culture of documentation to preserve knowledge and avoid duplicate work. ● Collaborate with the Software Engineering team to create efficient and optimal solutions for complex use cases. Requirements ● Strong written and verbal communication skills. ● Bachelor’s degree in Engineering, with Computer Science preferred. ● Excellent analytical and problem-solving skills, coupled with a strong sense of ownership and drive. ● 5-8 years of professional programming and database experience (relational and non-relational). ● Proficiency in programming languages, system design, and cloud platforms like AWS, Azure, or GCP. ● Proven experience delivering technical solutions on time while managing resources efficiently. ● Ability to work effectively with product, QA, and business teams to achieve goals. ● Experience leading small technical teams while serving as an individual contributor. ● A degree from a premier institute in Computer Science, Math, or Engineering is a plus. Benefits ● Work with a world-class team solving forward-looking problems. ● Competitive salaries. ● Medical/Health insurance for yourself and your family. ● A reward system recognizing hard work and achievements, including surprise gifts for exceptional performance. ● Open culture. ● Work accessories and a great office location. ● Hybrid mode and flexible timings. ● Snacks, games, and a cool office to make you feel at home. ● Frequent office parties to strengthen bonds between colleagues. ● Events and hackathons with exciting prizes.