IT Technician
Full time
at Boardroom Appointments
in
Online
Posted on January 15, 2025
Job details
- 3+ years experience in similar role or IT field (Preferably in an IT company servicing more than one IT environment)
- Own reliable transport
- IT Tertiary qualification
- MS Qualification
- Matric / Grade 12 / National Senior Certificate
- VMWare / Hyper V / Office 365 Server experience
- Networking WAN / LAN and Wireless Backups experience
- Advanced Trouble-Shooting experience
- Hardware Installation, Remote Troubleshooting, Remote support experience
- Academic Qualifications and Certifications:
- Certifications (including but not limited to MCP, MCSE, MCSA, CCNA, CCNP, CISSP, CISM)
- Degree/Diploma in a relevant field will be an advantage
- Receive, validate, and log client requests
- Administer and maintain the support desk database and call logging system on a daily basis
- Ensure the correct escalation procedure is followed on all critical calls and requests
- Assist with analysing and interpreting the request to ensure the correct categorisation and prioritisation
- Assist in the investigation of issues to ensure a high level of client service support
- Work closely with his/her colleagues to ensure the swift resolution of faults
- Ensure that the user is kept updated on the progress in relation to the resolution of the fault
- Ensure that support calls are monitored and updated efficiently and effectively
- Proactively communicate with the business in order to provide updates on outstanding incidents or projects
- Ensure that all relevant documents related to the fault are maintained
- Maintain high levels of client satisfaction.
- Communicate in a professional manner, provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf
- Build and maintain strong working relationships with stakeholders, key business users, colleagues and external suppliers in order to provide a professional client service approach
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