IT System Administrator

HOTEL OVERVIEW Strategically located in the heart of Singapore’s shopping, dining and entertainment districts, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms, and one of Asia’s largest spas, Willow Stream Spa. ABOUT OUR COMPANY At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immersive growth and career opportunities with us. IT System Administrator Summary of Responsibilities: Review and schedule daily system operation tasks; prioritize and ensure completion of tasks, following established procedures. Ensure optimal availability of the computer systems, POS, Hotel Network, and Guest Internet Network. Perform/handle backup operations and tape management. Perform/handle system failures and recovery procedures. Maintain user accounts, user environments, directories, and system security. Provide Desktop support. Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite. Administrate Servers and IT infrastructure appliances. Apply System patches and updates. Install and/or maintain hotel office computers, network, file servers, network cabling, printers, and other related equipment, devices, and systems. Monitor and administer the network. Regularly review server/event logs to detect server, network, and security issues. Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors. Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported, and resolved. Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager. Ensure timely user notification of maintenance requirements and impact on system availability. Qualifications: 2 years of experience in Computer Operations and Networking. Familiarity with Microsoft Operating Systems. Proficiency in Microsoft Application products such as Word, Excel, Access, PowerPoint, Visio, Project, etc. Basic Networking knowledge (TCP/IP, LAN, WAN). Knowledge of Hotel Application Systems is a plus. Must be able to work shifts, including weekends and Public Holidays. Our commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit, and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS #J-18808-Ljbffr