Hotel Butler

Company Description Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. Job Description Summary of Responsibilities Responsibilities and essential job functions include but are not limited to the following: Key Role & Responsibilities

1. Ensure that all Villas are properly cleaned & set up at all times, in line with the Raffles’ Standard Operating Procedures and within LQA standards.
2. Ensure health & safety requirements are adhered to, including a personal knowledge of the correct usage of all chemicals used in Housekeeping.
3. Maintain all audit requirements records for residences, e.g. OS&E inventory, assets, and other items as applicable.
4. Ensure that par levels of linen, towels, and other OE items are current and in line with inventory.
5. Process lost and found articles properly and maintain the correct logs as per the L&F SOP.
6. Follow and recommend measures to minimize all wastage of materials and amenities used in the department.
7. Ensure security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.
8. Meet all special requests, particularly for families visiting our resorts with children.
9. Clean and take care of all working equipment used by himself/herself.
10. Report any damage or loss in a villa immediately after being found.
11. Remove all room service clearance from the villa immediately.
12. Report any suspicious person, sleep outs, or ‘Do Not Disturbs’ to Rooms Department.
13. Prior to guest arrival, read correspondence and search the guest profile to find out their preferences and personalize the Villa accordingly.
14. Welcome & greet guests at the conservatory, propose a resort tour while driving guests to the Villa, and share their itineraries.
15. Coordinate all aspects of the guest’s preferences during their stay with FO team, Food and Beverage, Spa, and laundry departments.
16. Prepare and serve Breakfast, Lunch, Dinner, and BBQs in the villa or any other private dining option.
17. Prepare guest laundry and liaise with the laundry team if laundry exceeds 10 pieces or for delicate garments.
18. Practice active listening and use intuition to offer indigenous surprises such as drawing a bath, special dining, picnic setups, and flower decorations.
19. Escort guests to the conservatory, Spa reception, or any other area as needed, especially the restaurant.
20. Offer assistance with kids but will not replace babysitters.
21. Oversee and ensure general villa aspects, including pool and garden, are kept up to standard.
22. Communicate all vital information on the guest log and complete the Final Guest’s stay summary report within 24 hours after guest departure.
23. Attend FO department briefing and monthly meetings.
24. Mandatory to spend 4 hours training on a monthly basis for online training (self-learning).
25. Perform any other duties of a similar nature assigned by Management as per the client's needs.
26. Assist the Resort’s butler team on occasions when the residential villa is not occupied.

1. Post-secondary education.
2. Good Housekeeping, Food & Beverage, and Guest Relations knowledge.
3. Minimum 1-year experience as a Butler in a luxury hotel environment.
4. Degree in Hotel Management is an asset.

1. A passionate positive personality with excellent attention to detail who can work under pressure with minimal supervision.
2. Good organizational skills, problem-solving skills, and engagement with guests to anticipate their needs.
3. Commitment to meet and exceed all performance standards.
4. Constantly seek to develop own professional skills and abilities.
5. Adherence to Standard Operating Procedures.
6. Ability to work in a multi-cultural workforce.
7. High level of integrity, promptness, creativity, enthusiasm, dedication, time management, teamwork, flexibility, and support for continuous improvement.
8. Good knowledge of the entire Housekeeping Operations.
9. Knowledge of Opera Property Management System preferred.
10. Curiosity and strong listening skills.
11. Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).
12. Perfectly fluent in English.

1. Opportunity to join the first Raffles in Bahrain.
2. Employee benefit card offering discounted rates in Accor worldwide.
3. Learning programs through our Academies.
4. Opportunity to develop your talent and grow within your property and across the world!
5. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.