Home Saudi Arabia Customer Support Specialist

Home Saudi Arabia Customer Support Specialist

Customer Support Specialist

Full time at Morni | مرني in Saudi Arabia
Posted on January 15, 2025

Job details

Job Responsibilities

  1. Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps)
  2. Provide helpful and relevant information to ensure a positive customer experience
  3. Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements
  4. Demonstrate in-depth knowledge of products or services to confidently address customer queries
  5. Resolve customer complaints and issues promptly, ensuring customer satisfaction
  6. Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty
  7. Leverage customer service skills to maximize the value of each customer interaction
  8. Apply all acquired skills from company trainings
  9. Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation
  10. Escalate unresolved issues or concerns to the Team Leader for resolution
  11. Ensure the confidentiality of client and customer data
  12. Follow company policies and procedures diligently
  13. Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting
  14. Actively participate in individual and team training or meetings to maintain up-to-date knowledge
  15. Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours
  16. Perform any additional duties assigned, in alignment with the role's scope

Requirements

  1. Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
  2. Native Arabic speaker with fluent English (written and spoken)
  3. 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys)
  4. Proficient in CRM software and customer support tools, with strong computer literacy
  5. Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively
  6. Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty
  7. Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records
  8. Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment
  9. Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration
  10. Commitment to confidentiality and adherence to company policies and procedures
  11. Willingness to participate in ongoing training and development to maintain up-to-date knowledge
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