IT Support Assistant

Full time at Jockey Club of Saudi Arabia (JCSA) in Saudi Arabia

Posted on January 15, 2025

Job details

Job Objective Develop functional and reliable network and infrastructure solutions using various languages, tools, techniques, and approaches. Should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you’re also passionate about security and data protection. We are looking for a competent IT Support Assistant to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be oriented and patient to deal with difficult situations. The goal is to create value for clients that will help preserve the company’s reputation and business.

Primary Roles and Responsibilities

Work hand in hand with the technology strategy teams to better understand business needs that would require developing network and infrastructure solutions.

Work closely with application development teams to forecast infrastructure needs and capacity planning.
Provide support to the technology operations throughout the installation, configuration, and management of infrastructure.
Contribute to the development of business continuity plans, disaster recovery plans, and risk items.
Work closely with service providers to implement all network and infrastructure development activities and ensure its completion in an efficient and effective manner.
Configure routing and switching equipment, IP voice services, and firewalls.
Support and administer firewall environments in line with Cybersecurity policy and procedures.
Monitor network performance and integrity.
Design and implement functional network infrastructure.
Design, implement, and support firewalls, site-to-site VPNs, and remote-access VPNs.
Create, oversee, and test security measures (e.g., access authentication and disaster recovery).
Communicate with users when needed.
Maintain complete technical documentation.
Suggest improvements to network performance, capacity, and scalability.
Serve as the first point of contact for the JCSA seeking technical assistance over the phone or email.
Perform remote and physical troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by the company.
Assist with computer systems, hardware, and software.
Walk the company through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow up and update status and information.
Pass on any feedback or suggestions by staff to the appropriate IT team.
Identify and suggest possible improvements in procedures.

Job Requirements

Proven experience as a help desk technician or another supporting role.
Tech savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
Diploma degree in IT, Computer Science, or a relevant field.

An IT Help Desk Technician is responsible for providing technical support and assistance. They interact by phone or in person to resolve their computer problems related to software and hardware issues to help them get back up and running smoothly again. A successful IT Help Desk Technician has good business awareness, understanding the needs so they can get problems solved as quickly as possible. IT Help Desk Technicians work with Desktop Support Engineers to adequately provide satisfactory service, no matter their problem.

General Qualifications

Bachelor’s degree in computer engineering or any other relevant field.
Certifications: CompTIA IT Fundamentals, CompTIA A+, Cisco CCNA, CompTIA Network+, CompTIA Server+, Microsoft Certified Systems Administrator (MCSA).

#J-18808-Ljbffr

Apply safely

To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.

Hiring company

Jockey Club of Saudi Arabia (JCSA)

See All Jockey Club of Saudi Arabia (JCSA) Jobs

Improve your chance to get this job. Do an online course on IT, Computing and Technology starting now.

Splunk Fundamentals . eduCBA

AED 77

Duration: Upto 3 Hours

Enrol
Local Host easy setup Node and Express Course Central

AED 81
~~AED 661~~

Duration: Upto 1 Hour

Enrol
Machine Learning Certification Zaka

AED 10,898

Duration: 12 Weeks Live virtual classroom

Get More Info

See all courses

See All IT Jobs

IT Support Assistant

Job details

Primary Roles and Responsibilities

Job Requirements

General Qualifications

Apply safely

Hiring company

Jockey Club of Saudi Arabia (JCSA)

Assistant Mechanic

ASSISTANT RIG SUPERINTENDENT - SAUDI ARABIA

Electrical Engineer

Electrical Engineer

Business Development Analyst

Data Architect

Data Architect

Business Development Analyst

Health Safety & Environmental (HSE) Coordinator

Sr Counsel - Corporate Compliance Department (abac)

Sr Counsel Intl. Trade Controls & Sanctions

Plng & Perf Mgmt Specialist

Plng & Perf Mgmt Specialist

Service Technician 1

Sr Counsel Structured Transactions - Mst

Sr Counsel - Tax

Indirect Tax Counsel

Sr Counsel - Corporate & Commercial Contracts

Sr Trademark Counsel

Jobs

Courses

Location

Follow us

Home Saudi Arabia IT Support Assistant

Home Saudi Arabia IT Support Assistant

IT Support Assistant

Job details

Primary Roles and Responsibilities

Job Requirements

General Qualifications

Apply safely

Hiring company

Jockey Club of Saudi Arabia (JCSA)

Similiar Jobs that might interest you

Assistant Mechanic

ASSISTANT RIG SUPERINTENDENT - SAUDI ARABIA

Electrical Engineer

Electrical Engineer

Business Development Analyst

Data Architect

Data Architect

Business Development Analyst

Health Safety & Environmental (HSE) Coordinator

Sr Counsel - Corporate Compliance Department (abac)

Sr Counsel Intl. Trade Controls & Sanctions

Plng & Perf Mgmt Specialist

Plng & Perf Mgmt Specialist

Service Technician 1

Sr Counsel Structured Transactions - Mst

Sr Counsel - Tax

Indirect Tax Counsel

Sr Counsel - Corporate & Commercial Contracts

Sr Trademark Counsel

Why are you reporting this job?

Laimoon Job Alert fresh jobs directly from websites*

Jobs

Courses

Location

Follow us