CUSTOMER SERVICE REPRESENTATIVE (Mandarin Speaker)
Full time
at Accord Innovations Sdn. Bhd.
in
Malaysia
Posted on January 14, 2025
Job details
About the role Join the dynamic team at ACCORD INNOVATIONS SDN. BHD. as a CUSTOMER SERVICE REPRESENTATIVE. In this full-time role based in Kuala Lumpur City Centre, you will be the voice of the company, providing exceptional customer service and support to our valued clients. What you'll be doing
- Handling inbound customer inquiries and requests via phone, email, and chat channels
- Providing timely and accurate information to customers, resolving their issues, and ensuring a positive customer experience
- Documenting customer interactions and maintaining detailed records in our customer relationship management system
- Identifying opportunities to enhance customer satisfaction and recommend process improvements
- Collaborating with cross-functional teams to deliver seamless customer service
- Adhering to company policies, procedures, and service-level agreements
- Strong customer service and communication skills, with the ability to interact with customers in a professional and empathetic manner
- Previous experience in a customer-facing role, preferably in a call centre or customer service environment
- Excellent problem-solving and decision-making skills, with the ability to think quickly and provide effective solutions
- Strong computer literacy and proficiency in using customer relationship management (CRM) systems
- Ability to work in a fast-paced, dynamic environment and adapt to changing customer needs
- Proficient in both written and spoken English and Bahasa Malaysia
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