Agent - Air Export Customer Service

Add expected salary to your profile for insights We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Job Description

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations, including internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards as per the company procedures.
• Oversee communications and provide timely responses to emails and requests (internal and external).
• Take up additional tasks as required to meet the Department’s needs.

• Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
• At least 1 to 2 years of related working experience in a similar position.
• Understanding of transportation documentation and terms is a plus.
• Good knowledge of computer and MS Office applications.
• Good command of written and spoken English.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, with strong organizational skills.
• Strong desire to learn.
• Fresh graduates are encouraged to apply.

• Group Medical Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program