Technical Specialist

Required Skills:

• 2-4 years of experience, preferably a part of it in the IT Management / Application Performance Management area
• Experience working on distributed enterprise software products
• Worked using any APM tools, preferably on Dynatrace, Appdynamics.
• Excellent analytical skills, ability to identify bottlenecks and recommend solutions
• 1-2 years of experience in customer-facing positions as a professional services consultant or implementation engineer
• Familiar with basic tasks of any one of the databases & Middleware.
• Ability to understand Application architecture and associated business / IT Operations workflows.
• Understanding on Linux commands, Scripting and SQL

• Understand & document client application landscape and infrastructure
• Get details of known application, infrastructure outages and pain points
• Understand customers’ requirements and translate them to specific monitoring requirements
• Review the plan and get sign-off from the client project manager
• Ensure on time delivery of tasks and completion of APM product implementation milestones
• Analyze the alerts and issues identified by APM product to assist in detailed Root Cause Analysis and Alert Fine tune
• Provide insights to Client on changes, enhancements required in their infrastructure based on analysis of APM product Analysis.
• Train client / APM monitoring team on features of APM Product and using it to proactively monitor performance in their environment as well as use the product to identify bottlenecks as needed
• Track the support requirements and interface with the APM Product support team for quick resolutions
• Manage the APM patch updates and upgrades on an ongoing basis
• Ensure and document full deployment of APM product in client’s environment
• Troubleshooting configuration/environment/application server issues.
• Lead regular meetings with clients and internal stakeholders.