893 - Proactive Grace Support - M365 Ambassador Japanese

Responsibilities:

• The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in Grace period which includes any of the following: the existing payment method is expired declined by the bank. The freelancer will support the customer by assisting them to readd their payment.

• Fluency in Japanese and English
• Superior communication skills including active listening
• General knowledge on M365 technologies (Exchange SharePoint Teams DNS PowerShell etc.)
• Experience with O365 web applications and feature sets
• Excellent problemsolving skills
• Strong interpersonal skills
• Persuasion skills are a plus
• A positive attitude and the ability to build relationships with clients
• Ability to speak a second language may be advantageous

• Dedicated Laptop or PC: For this project with no additional work or personal software installed. The machine must not be joined to another companys domain or managed by any remote management.

• A laptop/PC with DUAL boot: 

• Boot 1: Personal and work partition.
• Boot 2: Environment dedicated to the project.

• Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
• Memory: Minimum of 16GB RAM
• Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
• Module: Trusted Platform Module (TPM) 2.0 version is required.
• Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
• Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
• Internet Speed: Minimum of 50 Mbps upload/download speed.
• Antivirus: No 3rdparty antivirus software installed. Only Microsoft Defender is allowed with the latest update.
• Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
• Microphone and Headset: Required and must be USB type 3.0 Microsoft Teams compliant with background noise cancellation.
• Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution

• Work with a fortune 500 company
• Competitive pay based on number of tickets solved
• Join a global community of IT specialists