Customer Success Engineer

"Unlock your dream career with us. Connect with renowned employers, enjoy top-notch facilities, and thrive in a vibrant community.” Employer: FunnelKit Position: Customer Success Engineer Years of Experience: 3 years Community Location: Noida (Sector 62) Employment Type: Full-Time CONNECT Company Overview McKinley Rice is not just a company; it's a dynamic community, the next evolutionary step in the world of professional development. Spiritually, we're a hub where individuals and companies converge to unleash their full potential. Organizationally, we are a conglomerate composed of various entities, each contributing to the larger narrative of global excellence. Redrob by McKinley Rice: The Next Frontier in Professional Development Propelled by a substantial 4-million-dollar pre-seed investment from top venture capitalists in Korea, Redrob emerges as McKinley Rice's latest venture, marking a new chapter in its expansion. Proudly introducing Redrob—a groundbreaking AI platform—we're set to redefine professional development. Going beyond traditional academic measures, Redrob embodies our commitment to nurturing talents and bridging the gap between industry demands and professionals' aspirations. Fueled by our funded growth, we're poised to revolutionize recruitment and assessments, ensuring candidates are not just academically proficient but also industry-ready. Redrob is the cornerstone of our vision to catalyze the formation of A-grade teams for organizations. Through seamless recruitment processes, we aim to be the indispensable right hand, facilitating the creation of high-caliber teams that surpass industry standards. Know FunnelKit ( FunnelKit is a leading provider of WordPress plugins catering to both beginners and professionals. Our flagship products, The Funnel Builder and The WordPress Marketing Automation + CRM, are trusted by over 30,000 WooCommerce store owners worldwide, earning acclaim for their user-friendly design and powerful features. Join our team to be part of the mission to make the WordPress space accessible to all, whether novice or expert, while contributing to the development of cutting-edge products and providing exceptional customer support. How to become a part of FunnelKit and enjoy the benefits: ❖ Step 1: Fill in the application form and register via RedRob. ❖ Step 2: Clear the interview process. ❖ Step 3: Be a part of the team at FunnelKit ! About the role: We are looking for a skilled Technical Support Engineer to provide excellent customer service and technical support to our clients. As a Technical Support Engineer, you will be responsible for handling technical inquiries and troubleshooting customer issues related to our products - FunnelKit FunnelBuilder, and FunnelKit Automation. EXPERIENCE Roles and responsibilities

• Provide technical support to our customers through emails.
• Troubleshoot technical issues related to our products, such as site compatibility issues, plugin conflicts, and feature malfunctions.
• Help customers understand how to use our products and resolve any confusion or misunderstandings.
• Work closely with our development team to identify and resolve technical issues in a timely manner.
• Maintain accurate records of customer interactions and technical issues in our customer support system.
• Proactively identify potential technical issues and develop solutions to prevent them from occurring.
• Stay up-to-date with industry trends and technology advancements to continuously improve our products and customer support.
• Occasionally join Zoom calls with clients to better understand their technical issues and provide solutions.
• Create Loom videos to provide visual instructions and troubleshoot technical issues.

• Minimum of 3 years of experience in technical support, preferably in a WordPress and PHP environment.
• Experience working on WordPress plugins or themes.
• Strong debugging skills and experience with troubleshooting technical issues.
• Excellent written and verbal communication skills in English.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Ability to work independently and collaboratively in a remote environment.
• Strong problem-solving skills and a commitment to excellence.
• Ability to create Loom videos to provide visual instructions and troubleshoot technical issues.

• Competitive Salary.
• Flexible working hours.
• Paid maternity and paternity leave as per Government Law.
• Opportunities to solve challenging and meaningful problems.
• Collaboration with some of the best professionals in the business.