City Operations - NCR

Curefit Healthcare Pvt Ltd is India’s largest fitness company. Founded in 2016 by Mukesh Bansal, Curefit offers a comprehensive range of fitness services and products through its two brands, cult.fit and cult.sport. With a mission to make fitness fun, easy and accessible, cult.fit offers group workouts, online classes, sports facilities, and personalized solutions at fitness centers & partner gyms across the country. By adopting innovative subscription-led revenue models and employing cutting-edge technological interventions to cultivate healthy habits, cult.fit has emerged as the go-to destination for fitness enthusiasts across the country. cult.sport focuses on simplifying health and well-being by offering smart fitness products tailored to the everyday athlete. The cult.sport product range is thoughtfully designed to deliver the ultimate workout experience, featuring high-quality sportswear, versatile at-home workout equipment, bicycles, and nutraceuticals. Position Overview:- The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness. Key Responsibilities: 1. Operational Management:-

• Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
• Implement and enforce operational policies and procedures to ensure consistency across all sites.
• Manage facility maintenance and ensure compliance with health and safety regulations.
• Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.

2. Sales and Revenue Growth :-

• Develop and execute sales strategies to achieve and exceed revenue targets for each location.
• Collaborate with the BTL team to create and implement promotional campaigns and initiatives.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Train and mentor sales teams to enhance their performance and customer engagement skills.

3. Team Leadership:-

• Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
• Conduct regular performance reviews and provide feedback to staff to support their professional growth.
• Foster a positive and collaborative work environment that aligns with the company’s values and culture.

4. Customer Experience:-

• Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
• Implement customer feedback mechanisms to continuously improve the customer experience.
• Develop and maintain strong relationships with members, encouraging retention and referrals.

5. Financial Management:

• Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.
• Analyze financial reports and develop strategies to optimize profitability and operational efficiency.

6. Strategic Planning:

• Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion.
• Identify market trends and opportunities to drive business development and enhance competitive positioning.

Qualifications: ● Bachelor’s degree in Business Administration, Management, or a related field. An MBA or relevant advanced degree is a plus. ● Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry. ● Proven track record of achieving sales targets and managing multiple locations. ● Strong leadership and team management skills with the ability to inspire and motivate staff. ● Excellent communication, interpersonal, and problem-solving skills. ● Proficiency in using business software and systems for operations and sales management. ● Ability to work flexible hours, including evenings and weekends, as required.