Ecommerce Manager
Job details
JOB DESCRIPTION eCommerce Manager – Fixed Term Contract Cape Town, South Africa You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world. At Levi Strauss & Co., you can be yourself — and be part of something bigger. We collaborate instead of competing. We believe that diverse perspectives make us stronger. And we try not to take ourselves too seriously. There’s plenty of room to make your mark here. Come work with us and wear what you love. Help grow and accelerate the Levi’s SA business on the e-commerce channel in alignment with the overall business objectives and effectively manage the sales, marketing, merchandising and content creation to ensure achievement of the business targets. Roles & Responsibilities Strategy:
- Develop the annual business plan at account level cascading from the overall E-commerce business plan
- Manage owned Ecommerce site (levi.co.za) in South Africa
- Review and provide inputs of the sales performance against the plan on a regular basis
- Coordinate with the retail merchandising teams to identify products based on the strategy, events and customer base of the partner organization and own e-commerce
- Undertake market study to develop an understanding of the competitor pricing, promotional offers, gaps, etc. to develop targeted interventions and plans
- Maintain relationships with Commercial teams and external partners to identify opportunities for expansion and ensure overall pipeline & revenue growth
- Ensure that the required inventory levels are maintained across e-commerce platform.
- Review and monitor logistic operations to ensure timely dispatch of the Purchase orders
- Ensure that A+ content & long & short product descriptions for each product is developed and updated in the attribute templates
- Ensure that the standardization of the images of products are created and uploaded in the website as per timelines and defined processes
- Manage escalations related to promotion/ discount negotiations
- Coordinate with internal and external marketing teams to co-create new opportunities of marketing
- Evaluate the plan developed by the marketing teams and provide recommendations to ensure achievement of the target at lowest possible cost
- Forge strategic alliances with banks, wallets, UPI platforms, couponing websites, affiliate sites etc. to drive traffic to own e-commerce
- Manage the activation of promotions/offers as per the plan to optimize sales
- Conduct root cause analysis on frequently raised complaints by vendor; analyze and take corrective measures
- Build strong relationships with Commercial teams at all ecommerce partners and cross functional internal teams
- High level strategic thinking and demonstrates entrepreneurial drive
- Partner centric and interpersonal effectiveness
- Relevant Tertiary Qualification
- Overall working experience of 7 to 10 years of which a minimum of 5 years of experience in ecommerce domain
- Experience in the retail sector, preferably in fashion
- Knowledge of ecommerce operations, retailing and merchandising
- Knowledge of e-commerce promotion planning and implementation practices
- Good Business acumen with strong analytical skills
- Well versed with MS office tools
- Experience working with platforms similar to Shopify would be advantageous
- Ability to drive results and multitask with internal and external teams; must be a team player
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