Infrastructure Engineer Durban

Duties & Responsibilities

ENVIRONMENT: A proactive company specializing in cost-effective and innovative business solutions, located in KwaZulu-Natal, is currently in search of an Infrastructure Engineer. The role entails overseeing the continuous maintenance and support of the organization's server, network infrastructure, and end-user IT equipment. The ideal candidate will be hands-on, possessing a deep understanding of the company's servers, networks, and related hardware to ensure seamless support for essential software applications crucial for ongoing operations. While a postgraduate degree or diploma would be advantageous, a minimum of 2 years of experience in Desktop Support is required. Additionally, relevant certifications such as VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, or Azure Fundamentals are highly desirable. DUTIES: Cloud and On-prem Servers:

• Maintenance of physical servers, racking, power management and cabling.
• Windows Server deployment and maintenance 2016+.
• Active Directory and Group Policy deployment, planning and maintenance.
• Microsoft Exchange and Office 365 Online maintenance.
• Microsoft Intune and Endpoint.
• Office 365 software suite deployment and maintenance.
• Office 365 mail administration.
• Azure Virtual Desktop maintenance and rollout.
• Azure Platform understanding, maintenance and improvement.
• File server permissions and sharing.
• DHCP and DNS Configuration and management.
• 3rd Party software management and updates.
• Windows server and desktop update administration, testing and deployment.
• Physical maintenance of all remote systems and servers at DR sites and Datacentres.
• Infrastructure documentation and network diagram upkeep.
• Anti-Virus Cloud services and end-user installation, configuration, reporting and management.
• Hardware and software Asset management.
• Environmental and proactive hardware checking.
• Creation and maintenance of IT policies and procedures.
• Cloud and On-prem license management and deployment.
• Mimecast administration – mail archive and security.

Network and Security:

• Installation and administration of physical switches.
• Firewall understanding and basic administration (FortiGate).
• Infrastructure and Connectivity planning.
• Virtual Private Network configuration and understanding.
• SSL Certificate knowledge.
• Cloud IP Routing Service knowledge (Cloudflare).
• Web server and DMZ knowledge.
• Vulnerability testing and patching of systems.
• Wireless infrastructure installation, configuration and management.
• PRTG Monitoring and maintenance – Reporting and proactive.

Telephony:

• Maintenance and support of the hardware supporting the telephony servers.
• Management and support of the telephony systems with their telephony partners.

Desktop:

• Setup and provision of desktops, notebooks and thin clients.
• Management and planning of hardware to support end-users.
• Desktop support for company users (escalations and overflow).
• Responsible for ordering, distributing, and monitoring the use of printer toner and cartridges.
• Printer management, installation and configuration.
• Biometrics management.
• Hardware and Software vendor management.
• Communication with hardware suppliers in collaboration with seniors.
• Onboarding and management of Microsoft Intune and Endpoint Defender services.

Disaster Recovery (DR) and Business Continuity Planning (BCP):

• Disaster Recovery awareness – backup, recovery, documentation, and testing.
• Business Continuity Planning (BCP) documentation.

People:

• Assistance with training and mentoring of junior infrastructure staff.
• Co-ordination and management of the desktop support team.
• Professional and empathetic toward business unit.
• Assist with basic IT training to empower the team to resolve common issues themselves.

Training:

• General ad hoc IT training to end users when required.

REQUIREMENTS: Knowledge, Skills and Behaviours:

• Firewall Knowledge.
• Understanding VPN and Networking.
• Knowledge of WAN environments.
• Backup Support knowledge.
• Microsoft Intune deployment, management and maintenance.
• Microsoft Endpoint deployment, management and maintenance.
• Microsoft Exchange and Office 365 implementation, configuration and maintenance.
• Storage and SAN understanding.
• Manage all on premise and cloud licensing for end users and servers.
• Web hosting administration.
• Extensive DNS Knowledge.

Education / Experience:

• Matric.
• Minimum of 2 years Desktop Support experience.
• Relevant certification (examples: VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, Azure Fundamentals).
• Must have 3 years of Network administration in the areas of design, implementation, capacity planning, maintenance.
• Basic knowledge of Virtualisation.
• Experience with Networking problem determination, capacity planning and root cause analysis.
• Working experience with virtualisation administration and support beneficial.
• Working experience with Microsoft Exchange and Office365 administration and support beneficial.
• Working experience with On-premise Firewall products beneficial.
• Working experience with Switches and Routers.

ATTRIBUTES:

• Excellent troubleshooting and problem-solving skills.
• Proactive self-starter – attend to immediate needs as well as planning for future growth. Self-motivated who takes initiative and works well in a team environment with the ability to meet deadlines.
• Good verbal and written communication skills.
• Flexibility: the ability to adjust quickly to rapid change with a strong sense of urgency and ability to work well under pressure.
• Team player: ability to communicate with both users and IT team members.
• Time management: ability to plan, prioritise and multi-task.
• Efficient, structured and organised.
• Training and mentoring: must be willing to share knowledge with team members and facilitate knowledge transfer.

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