Freight Quality Manager

Are you an experienced quality professional in the freight industry committed to excellence? We’re seeking a dynamic Freight Quality Manager to ensure our operations meet and exceed the highest standards in compliance, quality, and safety. Location: Aerodrome Business Park, Rathcoole, Co. Dublin Hybrid: 3 days office / 2 remote While we offer hybrid working arrangements, own transport is recommended due to our location and the occasional need to travel between sites. What you’ll do:

1. Overall responsibility of the Quality Management System in relation to Freight Operations based on ISO9001:2015, ensuring seamless implementation and compliance across freight operations.
2. Ensuring AEO and TAPA security requirements are met, driving digital innovation in compliance processes.
3. Collaborate with cross-functional teams to maintain quality standards, conduct audits, and implement corrective actions.
4. Responsibility of ensuring that all essential quality information is communicated to the relevant people on a regular basis (e.g. meetings, e-mails, notice boards).
5. Liaise and co-operate with Quality Management and Standards Bodies.
6. Work closely with suppliers and customers to uphold exceptional service standards.
7. Lead performance tracking, develop SOPs, and deliver actionable insights through regular reporting.
8. Develop and maintain systems to investigate complaints, manage audits, ensure controlled operations, establish and measure performance standards, and implement corrective actions promptly.
9. Approval of new suppliers and carriers.
10. Creation and implementation of supplier technical/service level agreements (where appropriate).
11. Manage all PRL Freight licenses, certifications and memberships.
12. Train and inspire teams to embrace a culture of quality, safety, and operational excellence.

1. 3+ years experience in quality management, ideally in freight forwarding, warehousing, or logistics.
2. Degree in Quality or related discipline/equivalent experience considered an advantage.
3. Strong knowledge of ISO9001 and AEO.
4. Knowledge and experience of other ISO standards, BRC, GDP, food safety and security guidelines is desirable.
5. History of running both internal and external audits; internal auditor-qualified.

1. Proven leadership skills with the ability to coach, motivate, and develop high standards across teams, fostering a culture of quality, compliance, and excellence.
2. Strong organizational, time management, and problem-solving skills, with the ability to handle multiple tasks in a fast-paced environment.
3. Excellent communication and interpersonal skills, including experience liaising with customers, regulatory agencies, and cross-functional teams.
4. Proficient in Microsoft Office and skilled in planning, teamwork, and presentation.
5. Own transport is required, as occasional travel between our sites may be necessary.