Concierge/Front Office Receptionist
Job details
Responsibilities
- To assist guests with Concierge services including entertainment/dining bookings, sending, and receiving courier packages and directing guests within and outside of the residence.
- To answer tenant’s questions and resolve guest problems.
- Handle incoming and outgoing mail services.
- Make bookings for Concierge Services as requested by tenants.
- Coordinate all relevant information, complaints, and feedback immediately to customer service.
- Keep updated records of calls and messages.
- Know tenant’s names and requirements.
- Ensure confidentiality of tenant’s information.
- Ensure that tenants receive their messages and faxes promptly.
- Ensure full liaison with other members of the team.
- Build strong relationships with tenants and internal customers.
- Communicate with the property manager and department heads.
- Maintain department standards and quality program.
- Must be able to speak, write, and converse freely in English.
- Must be able to speak in one additional language other than English.
- Must be able to maintain a smile and positive attitude.
- Must be proactive.
- High school diploma required; additional hospitality or butler training preferred.
- At least 1 year of experience within the hospitality industry.
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