Retail Manager (Travel Retail @ Changi Airport)

Job Responsibilities: Manage the Frontline staff in the assigned terminal Provide leadership, motivate and lead the staff in the terminal Work closely with HR and Operations Executive on recruitment needs Drive sales and work on sales initiatives to maximize sales potential and achieve sales targets Monitor, discipline and counsel staff on their sales performances and work conduct/behaviour Schedule the team roster to maximize sales with matching the traffic trend Confirm the team roster of the terminal Set the commission scheme with OPM and monitor commission payouts Proposal and working with internal teams to increase sales, such as promotions Report sales and plan to achieve the target Handle and resolve customer’s complaints and work closely with CS team Review stock levels and work closely with logistics dept. Ensure pleasant, attractive and safe environment in store Responsible for the strict adherence to all established operational policies and procedures Work closely with MD team to communicate with vendors Work closely with Marketing team to plan promotion Work closely with Finance team to ensure proper handling cash in store Operational Processes and Standard Operating Procedures (SOP) maintenance and updates Sales Reporting: Yearly sales report and forecasting Half-year sales report and forecasting Monthly sales report and forecasting Store Management: Review visual merchandising in store and work closely with VMD team Ensure products are displayed in a safe manner Report to Managing Director for accidents in store Requirements: 8 years of related work experience in retail operations, preferably in a FMCG or retail environment Degree in Business or Management Self-starter with strong business acumen and result-oriented Outgoing, dependable, pro-active Good organizing skill Able to lead and coach Good judgment and mature business skill with the ability to build trust with all levels Good interpersonal skills, able to interact with all levels Good organizing, project and time management skills Good customer service focus to internal and external customers Good communication and interpersonal skills Working Hours: Monday - Friday, office hours. (Only short-listed candidates will be notified)#J-18808-Ljbffr