Customer Service Agent
Job details
- Gauge client requirements to offer the perfect solution through fruitful interaction. - Provide accurate, valid and complete information by using the right methods/tools. - Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution. - Compile in-depth data of each customer in a segregated database containing detailed info about each interaction. - Interact with the senior management to understand updated organizational policies and new products. - Understand client requirements to identify and resolve any shortcomings or flaws in a product.
Skills
- Prior work exposure in the field of customer support and service. - Conversant with the utility of CRM software and other digital solutions that enhance the company's services. - Adept in addressing client questions through effective telephonic conversation. - Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels. - Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities. - Fluent in operating the latest computer software and online tools. #J-18808-LjbffrApply safely
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