International Travel House Limited | Branch Manager

Role Description Branch Manager - TRS is responsible for OperationsEnsure maintenance of quality of service, customer satisfaction and effective service recovery Coordinate and integrate all functions and services in the locationImplement systems for smooth operation and monitor operational efficiency of the branch.Handle crisis situation.Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc. Sales & ServicingDevelop new clients and increase business from existing clients to meet budgeted figures.Collate and analyze market and performance information ( MIS in the prescribed format).Achieve the set targets (budget)Handle major complaints.FinancesPrepare annual budget for the branch.Monitor fund flow management and practice expense control as per norm.Monitor receivable as per norm.Ensure statutory compliance. Ensure report back /MIS with analysis is sent to Corporate office.HR & Administrative Monitor overall branch administration for branch efficiencyRecruitment of best suited employees for the branch. Appraisal of the team to monitor their performance. Ensure implementation and monitor statutory compliance Maintain ISO standards as per quality assurance work manual Management of contractual employeesCompetencies:Strong Sales and Mktg skills & competencies System and quality orientationMarket, industry and trade knowledgeCommercial acumenLeadership and people managementResource control and administration Educational Qualification:Graduate / Hotel ManagementMBA in Marketing or FinanceExperience:Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company. AGG