Desktop Support Officer - Sydney, New South Wales, Australia

Only for registered members Sydney AUD 60,000 - 80,000 Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience

• 3+ years of Experience in Level 2/3 desktop support.
• Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines.
• Keep up with Windows App and Update release information.
• Provide Web applications support for Edge or Chrome.
• Provide Cloud application support (collaborate with app owners where required).
• Support 3rd party applications like Microsoft, Java and Adobe (raise cases with the vendor where required).
• Familiar with AppV applications, MS Store Apps and packaged applications.
• Troubleshoot/find root cause for general performance issues.
• Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones.
• Office license management or troubleshooting.
• Keep up with release information for MS Office and security updates.
• Support Office issues for native laptop or cloud applications.
• Collaborate with MS Outlook app owner when required to find root cause for Outlook issues.
• Knowledge of Active Directory and Group policies. PowerShell scripting knowledge is a must.
• Ability to coordinate with various technical groups and can fix issues remotely for the users.
• Should be able to fix and troubleshoot all the application issues deployed on end user systems (for eg. App Login Failures, App not installed, Software Installations which are failed).
• Good Client management and communication skills.
• Should be able to troubleshoot if any application is not working due to network related issues.
• Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
• Good Understanding of ITIL concepts & ticketing tool.
• Accurately document all work performed through the ticketing system including details.

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities.
• Well organized and extremely detail-oriented.
• Strong customer service ethic and great communication skills, both oral and written.
• Passionate about delivering quality no matter what you are doing.
• Can work both independently and in a collaborative team-oriented environment.
• A self-starter, motivated to push the limits and think outside of the box.
• Fondness for solutions that are simple, elegant, and effective.
• Ability to work with and maintain confidential information.

• Microsoft Office applications.
• PC/Laptop hardware.
• PC/Laptop peripherals, including printers.

• Active Directory.
• Exchange.
• Apple OS.
• SCCM.

• PC/Laptop OEM Maintenance Certification.
• CompTIA A+ Certification.
• Microsoft Certified IT Professional (MCITP) certification in the desktop area.
• Microsoft Office Specialist (MOS) Certification.

• 3+ years of relevant experience.