M365 Support Analyst
Job details
Job Title : Microsoft 365 Support Analyst Location : Hybrid (Office in Sunbury, with regular remote work offered) Salary : Between £28k - £36k + Bonuses Summary : The company are a leading Microsoft Gold Partner, renowned for delivering cutting-edge digital transformation solutions to a diverse range of clients across industries including Oil & Gas, Healthcare, Legal, Finance, and the Public Sector. They have a expert team of consultants and developers specialising in M365, Power Platform, and Azure services, consistently driving innovation and excellence. They are seeking a passionate individual to join their Microsoft 365 Managed Services Practice. The role involves providing 1st and 2nd line support for technical customer queries, working with the latest Microsoft 365 technologies. The advantages of this role will be the opportunity to participate in a two-year skills development program with a focus on cloud technologies. Key Responsibilities :
- Provide 1st and 2nd line support via phone, video, and email.
- Monitor, investigate, and resolve issues.
- Prioritize incidents based on client SLAs and update progress.
- Perform routine checks on Cloud infrastructure and assist with security reviews.
- Collaborate on system improvements and deployment for clients.
- Create support documentation and test plans.
- Investigate new approaches to enhance customer service.
- Strong organizational skills and ability to work independently.
- Interest in computing, IT industry trends, and Cloud Services.
- Excellent written and verbal communication skills.
- Experience with Microsoft 365, Azure, Active Directory, networking services, and Windows OS is desirable.
- Microsoft certifications are advantageous (e.g M365 Fundamentals / Azure Fundamentals)
- Competitive salary
- Bonus scheme
- 25 days annual leave + public holidays
- Hybrid remote working arrangements
- Comprehensive benefits package including company pension, life insurance, and health & wellbeing programs
- Casual dress code and regular company events
- Opportunities for professional growth and development within a dynamic and innovative team
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