CUSTOMER SERVICE EXECUTIVE (Property / Building Management) - 1 year Contract

CUSTOMER SERVICE EXECUTIVE (Property / Building Management) - 1 year Contract

We are seeking a Customer Service Executive to join our team and play a critical role in supporting the day-to-day operations of our real estate business by providing excellent customer service to prospects, tenants, and partners.

Duties and Responsibilities

• Maintain positive relationships with tenants and partners, address their concerns and complaints, and provide assistance through App, email, or phone when needed.
• Mediate disputes between tenants and address any issues related to tenant behaviour or compliance with lease agreements.
• Coordinate with contractors, partners, and tenants to ensure maintenance and repair requests are addressed in a timely manner.
• Assist in ensuring rental payments, utility bills, late fees, and other charges are collected.

Skills and Qualifications

• Ability to work independently and as part of a team.
• Excellent skills in problem-solving, multitasking, and stress management.
• Customer service and interpersonal skills.
• Passion for creating positive experiences for tenants and helping others.
• At least 3 years of experience in providing hotel industry/service-oriented or any related field preferred. Training will be provided.
• Knowledge or interest in property management business is a plus.
• Self-motivated and energetic.
• Able to work rotation shifts, Sundays, and Public Holidays.

Salary Package: Includes rotation shift allowances + KPI-Driven incentives. Benefits: Bespoke Habitat offers a dynamic and fast-paced work environment, as well as opportunities for growth and professional development. In addition, we offer a comprehensive benefits package. If you enjoy working with people, have a passion for property management, and providing customer service, we encourage you to apply for this rewarding and exciting opportunity. #J-18808-Ljbffr