IT Help Desk Engineer (KOREAN SPEAKER)

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Responsibilities:

• Effectively resolve Level 1 to Level 1.5 service desk technical queries as per deliverables outlined.
• Provide remote support to local and overseas users when connected by calls, email, or chat when users are facing issues with their computer system.
• Ask relevant questions to resolve typically known problems within required timescales.
• Ensure appropriate documentation of the interaction with the customer in the prescribed format.
• Communicate clearly and provide guidance by giving instructions when performing troubleshooting to identify or resolve technical issues remotely.
• Explain to clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Ensure that performance parameters are met to meet SLA targets.
• Transfer technical knowledge to the knowledge base, colleagues, and customers.
• Perform any ad hoc duties assigned by the Company from time to time.

Requirements:

• Must be able to speak and write fluent Korean language as the role requires the candidate to deal with clients in South Korea.
• Non-native Korean speaker candidates are encouraged to apply.
• Technical knowledge/expertise to support technical-related queries and troubleshooting.
• Preferably 1+ years’ experience in a Level 1 to Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Applications, etc.
• Minimum degree/diploma is required.
• Proven experience in commercial inbound telephony systems typically used in Contact Centers.
• Good support knowledge of Windows Operating systems and general standard knowledge of off-the-shelf software like Microsoft Office.
• Knowledge of basic concepts of networking.

Remuneration Package:

• 5-day work week + Public Holidays
• 10 minutes walking distance from/to Kerinchi LRT
• Training program provided
• Discretionary bonus