Training & Development Delivery Manager

At Christchurch City Council, we are dedicated to improving the lives of our residents and visitors through a wide range of services and facilities. From waste management to libraries, sports facilities, and community events, we are at the heart of Christchurch's vibrant community. We are seeking an experienced Training & Development Delivery Manager to join our Citizen and Customer Services team. About the role | Ko te mahi nei Reporting to the Head of Citizen and Customer Services, this role focuses on overseeing all aspects of training and quality within the unit, ensuring the delivery of outstanding service to our customers. Key Responsibilities:

• Leadership: Motivate and develop the team, promoting excellence and continuous improvement. Mentor staff to apply best practices in training.
• Training Management: Develop and execute training strategies. Design and deliver programs that support exceptional customer service.
• Quality Assurance: Implement a quality management framework. Monitor and report on customer interaction quality across all channels.
• Strategic Collaboration: Build strong stakeholder relationships to promote collaboration and innovation.
• Continuous Improvement: Stay updated on industry trends and enhance training methods. Provide reports on training and quality outcomes.

To be successful in this role, you will bring:

• At least 7 years of experience in training and quality management, with a minimum of 5 years in a leadership position.
• A tertiary qualification in a relevant field or extensive practical experience.
• Proven expertise in developing and implementing training and quality management strategies.
• Exceptional presentation and instructional skills.
• Strong problem-solving abilities and the capacity to manage complex situations.
• Excellent organisational and written communication skills.
• A collaborative mindset and the ability to build effective relationships.

Additional Information:

• Hours of work: Full-time, 40 hours per week.
• Position: Permanent.
• Salary: $115,466 - $128,295 per annum based on a 40-hour week.
• Location: This position is primarily based at Te Hononga, Christchurch City Council Civic Offices, 53 Hereford Street.

What's in it for you? He aha ngā hua ki a koe? Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities.
• Collaboration - exposure to wider areas of the organisation.
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date. Reference # 36901 Posted on 08 Jan 2025 Closes on 12 Jan 2025 23:00 Location(s): Central City Expertise: Customer Service, Education & Training Job level(s): 5 to 7 years, 7 to 10 years, 10 plus years #J-18808-Ljbffr