Systems & Support Administrator

Network Innovations is a leading provider of Satellite & Communications services including VSAT networks, Mobile broadband, Push-to-Talk and Satphone solutions. NI serves clients across the globe in the Government, Media, Energy, Maritime, and Aero markets. With headquarters in Calgary, Canada, we have regional offices across North America, Europe, and Asia Pacific, and we work with over 200 partners operating globally. Job purpose: This role is responsible for managing the day to day operations of workstations, servers, VMs in our offices and datacenters both physical and cloud as well as building and maintaining SharePoint sites, with the goal of ensuring that our technology infrastructure runs efficiently, is regularly backed up, and is highly available. This includes cybersecurity audits, and asset & patch management across all managed systems. The Systems & Support Administrator also interfaces with external vendors and internal teams for Business Systems, and with Network Innovations end users via the ticketing portal. Duties and responsibilities:

• Server and Workstation Operational Administration
  • Support the installation, maintenance, and sustainment of approximately 400 workstations and servers globally – physical and virtual.
  • Build test and deploy applications, workstations and servers ensuring security standards are maintained.
  • Provide reports on assets and patching status and any trends seen to help improve the health of the environment.
  • Monitor the IT ticket queue and troubleshoot issues with end users.
• System and Applications
  • Work with Business Systems teams (ERP, CRM, Power BI) to ensure database, file system, VM access is in accordance with application needs, and user profiles are linked to AD and other IT systems (eg. O365 Mailboxes).
  • Managing and configuring MFA (Duo) for existing and new systems and applications
  • Design and develop custom SharePoint sites, lists, libraries, workflows, and applications to address specific business needs.
• Business Continuity
  • Manage and maintain DRaaS infrastructure based on business requirements.
  • Perform and test system backups/off-site replication and restores to ensure swift recovery.
  • Utilize internal change management process and work with other business units to minimize downtime.
  • Test and maintain backup/recovery solutions for servers and O365 data including SharePoint, using Veeam.
• Maintenance / Administration
  • Field, review and resolve issues as escalated by internal business units.
  • Provide root cause determination in the event of failures and plan relevant mitigation strategies.
  • Planning outages and maintenance around global time frames.
  • Provide on-site and remote technical support for end user issues.
  • Work with key stakeholders to ensure corporate data including SharePoint, is up to date and relevant, involving cleanup and archiving of data.
• Monitoring
  • Monitor security vulnerabilities for the protection of computer systems, networks, and data, respond to any threats.
  • Monitor performance metrics, and alerts to anticipate issues.
  • Identify ticket trends to proactively resolve and escalate issues as necessary.
  • Monitor and maintain consistent organization of data within SharePoint and the company Intranet.
• Documentation/Reporting
  • Produce and present documentation, training, and standard operating procedures for both internal and customer use.
  • Communication with end users as required, including keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Qualifications: Required Experience & Skills

• 2+ years experience as an IT Systems Administrator
• Bachelor’s Degree or diploma in Information Technology or equivalent;
• Experience as a SharePoint Administrator
• SCCM & Intune/Endpoint Manager experience – image deployment, device/software deployment and managing patch cycles
• Proficient with the following technologies:
  • O365, Active Directory, DNS, DHCP, Group Policy, Windows 10/11, Windows Server 2016 and above.
• Virtualization experience ie. VMWare
• Experience working with Veeam, HP Nimble and StoreOnce, MS Exchange
• Knowledge of security frameworks such as ISO 27001
• Scripting – PowerShell, Power CLI
• Strong English written and verbal communication skills

Nice to have

• 4+ years experience as an IT SysAdmin for a Network Services Provider
• Experience with Power Automate (Flow) solutions integrating with SharePoint.
• Experience working with Linux based operating systems
• Experience with SolarWinds Orion monitoring suite
• Dynamics CRM and Power BI experience
• ISO 27001 implementation and compliance experience
• Incident response and change management experience
• Knowledge of firewalls and switching (Palo Alto)

Mindset

• Complex problem solving and troubleshooting skills: Systems-level approach
• Task and detail oriented
• Creative, collaborative, and open-minded
• Self-Driven
• Security focused approach to all solution implementations
• Passion and pride in your work

Working conditions: This position will normally have office hours of 16:00 to 1:00am local time, Hybrid - 5 days a week Mon - Fri. The position operates in a professional office environment. This role routinely uses standard office equipment and software. Physical requirements: Sitting and using a computer for extended periods of time. An ability to lift 50+ lbs.

Company information

Registration No. 1409386-X #J-18808-Ljbffr