Credit Control and Recovery Executive

Debt Collection Specialist

1. Lead and closely follow-up on the debt collection efforts by constant monitoring of the Debtors Ageing to regularize accounts via proper follow-up on all overdue cases until settlement of debt.
2. Develop, implement, and monitor strategies for effective debt recovery.
3. Negotiate payment plans and settlements with clients to reduce overdue receivables.
4. Work across inter-department teams to obtain relevant information required as proof of debt to solve outstanding issues.
5. Retrieve, compile and consolidate all pertinent information to prove the existence of the debt due for debtor’s easy reference.
6. Ensure legal compliance in all debt collection practices.
7. Prepare regular reports on collection activities, outstanding debts, and overall credit control performance.
8. Act as advisory to the write-off process and ensure requirements are aligned.
9. Analyze trends in collections and credit risks, and make recommendations for improvement.
10. Provide insights on potential risks and strategies to mitigate them.
11. Perform other tasks as assigned by the superior.

1. Excellent communication and negotiation skills, both written and spoken in English and Bahasa Malaysia. Knowledge of Mandarin language would be an advantage.
2. Able to handle difficult and empathetic conversations and communications.
3. Problem Solving Skills.
4. Debt Management and Recovery Strategies.
5. Knowledge of Legal processes.
6. Ability to work independently and coordinate work with remote teams.
7. Pro-active, independent and resilient with a “can-do” attitude.

1. Bachelor’s degree in Finance, Business Administration, Accounting, or a related field.
2. At least 3 years of experience in credit control, debt collection, or a related role.
3. Strong knowledge of debt collection laws and practices.