Project and Operations Team Lead, Small Medium Business
Job details
About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive, and this is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. About the Team TikTok's SMB team aims to help businesses, agencies, and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! The APAC Project and Operation team establishes and maintains project management standards, processes, and best practices, ensuring that key strategic projects for APAC SMB are executed efficiently. We are building a team of self-starters, motivated individuals who thrive in a fast-paced environment. You will be responsible for defining project goals and scopes, driving clear and efficient communication across diverse functions and regions, and continuously optimizing our business solutions for global clients. Responsibilities: Business strategies: Lead the overall APAC SMB business operation strategies, tactics, and processes to support APAC SMB leaders across SEA, AUNZ, Japan, and Korea. Partner cross-functionally and lead the design, execution, and implementation of key strategic projects for APAC SMB team, including project plans, roadmaps, resources, and timelines aligned with organizational goals. Business management: Develop and implement project performance metrics, reporting mechanisms, and dashboards for visibility and insights to senior leadership. Continuously monitor project progress, identify potential risks, and implement proactive mitigation strategies for successful project delivery. Establish and maintain project governance frameworks and best practices for consistency and adherence to standards. Provide thought leadership for APAC SMB's planning. Strategic networking: Build and maintain productive relationships with stakeholders; facilitate decision-making by presenting project updates and recommendations to senior leadership. Team Development: Manage, develop, and export talents within the organization. Minimum Qualifications: Minimum 5 years of experience in project/program management, strategy, operations, or related field. Proven experience in designing and executing complex projects across different regions or countries. Strong understanding of project portfolio management, resource allocation, and risk management. Excellent communication skills in English, both written and verbal. Proficiency in data analysis and reporting; global travel is required. Preferred Qualifications: Proven expertise in project management methodologies and tools. Strong entrepreneurial spirit; thrive in ambiguity. Digital ad sales experience is a great asset. TikTok is committed to creating an inclusive space where employees are valued for their skills and unique perspectives. We celebrate our diverse voices and create an environment that reflects the many communities we reach. #J-18808-Ljbffr
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