Bell Captain

As a Bell Captain , you are responsible for providing professional and customer-focused service to our guests, ensuring their stay becomes a memorable experience. Promote the desired work culture by living the 5 winning ways value: Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together. Your day-to-day:

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner, offering assistance at all times.
• Maintain a good working relationship with all Bellboys.
• Maintain an awareness of guest profiles through the Opera guest profile system.
• Supervise the activities of the Bellboys, ensuring that guest luggage is carried from the arrival point to the room and from the room to the departure point on checkout.
• Handle all messages, mails, and packages for guests and employees, ensuring they are delivered at the appropriate time and stored systematically and efficiently if necessary.
• Establish and control the duty roster in accordance with business needs.
• Maintain up-to-date knowledge of hotel services and communicate this to subordinates so they can supply information and respond to guest queries.

How do I deliver this: We genuinely care about people and show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. True Attitude: Being caring, wanting to make a positive difference, and building genuine connections with guests. True Confidence: Having the knowledge and skills to perform your role, giving guests confidence that they can trust you to help and support them during their stay. True Listening: Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs. True Responsiveness: Providing guests with what they need, and doing so in a timely and caring manner. Don't quite meet every single requirement but still believe you'd be a great fit for the job? We'll never know unless you hit the Apply button. Start your journey with us today. #J-18808-Ljbffr