Sneaker Maker - Kuwait

We are looking for a passionate talent to build our customer experience. Mission The Sneaker Maker role is centered around Co-creation services transforming GG items into distinctive pieces that resonate with client needs and identity. This position is not just about crafting custom sneakers; it's an invitation to inspire and deeply connect with clients, offering a personalized and empathetic co-creation experience that fosters durable connections with the brand. Essential duties and responsibilities

• Co-create personalized GG products with the clients employing a variety of drawing and illustration techniques;
• Guide clients through a unique co-creation experience, maintaining the brand's values and storytelling throughout their journey in the store;
• Play a proactive role in the sales process, aiming to meet business goals through strategic cross-selling and up-selling. Support encompasses pre-sale and post-sale activities (including inventory management and customer loyalty efforts), contributing broadly to the store's operations;
• Ensure that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Maintain the co-creation area in good condition adhering to our visual merchandising standards;
• Assist with store operational procedures, including opening/closing, inventory management, and maintaining compliance with GDPR and health & safety standards;
• Utilize IT and digital tools effectively to enhance business processes and customer engagement (Golden App, Sales Force, Xstore, Stealth).

• Fluency in English. Additional language knowledge will be considered a plus, reflecting our commitment to a diverse and inclusive workforce.
• Sales Experience: previous experience preferably in retail/ Customer service sector is considered a plus.
• Problem-solving and time management skills.
• Artistic skills and hand-drawing abilities (marker, watercolor, acrylic painting, little embroidery, and basic sewing skills).
• Empathy, solid communication and interpersonal skills, strong team attitudes.
• Flexibility to adapt to the evolving needs of the business and our customers.
• High school degree at least (design field is preferable).