Restaurant Hostess

Roles and responsibilities

• Guest Greeting & Seating: Greet and welcome guests with a warm and friendly attitude, ensuring they are comfortably seated and have all necessary information regarding the restaurant experience.
• Reservation Management: Handle incoming reservations, update and manage the reservation system, and communicate any special guest requests to the relevant teams.
• Waitlist Management: Efficiently manage the waitlist during busy periods, ensuring guests are informed of estimated wait times and are seated as soon as a table becomes available.
• Customer Service: Provide guests with menus, answer questions regarding the menu and hotel services, and offer recommendations as needed.
• Liaison Between Guests and Staff: Coordinate with the restaurant's service team to ensure seamless communication between front-of-house and kitchen staff, ensuring an optimal guest experience.
• Special Requests: Address and document any special requests, dietary restrictions, or preferences, and ensure that they are relayed to the kitchen or service team.
• Cleanliness & Organization: Maintain cleanliness and organization of the hostess stand, waiting areas, and front-of-house space to uphold the hotel's luxury standards.
• Guest Experience Management: Ensure that guests' expectations are met with excellence, handle minor guest complaints or concerns promptly, and escalate to management when necessary.
• Team Support: Assist waitstaff or other restaurant employees as needed, especially during peak service times.

What We Need From You Friendly and patient personality Attention to detail. Excellent multitasking skills High-Energy - A Glowing Personality What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

Desired candidate profile

1. Customer Service Excellence

• Welcoming Guests: Greeting and welcoming guests with a warm, friendly, and professional attitude as they arrive at the restaurant.
• Guest Interaction: Ensuring that guests feel comfortable and attended to, offering assistance with seating preferences, and providing information about the restaurant menu and services.
• Positive Attitude: Maintaining a friendly and positive demeanor, even in busy or challenging situations, to create a welcoming atmosphere.
• Guest Assistance: Helping guests with any special requests, such as arranging reservations or accommodating special needs (e.g., dietary restrictions, allergies).

2. Communication Skills

• Clear Communication: Effectively communicating with guests, other staff members, and the kitchen to ensure smooth service flow and efficient seating.
• Active Listening: Listening attentively to guests' needs, questions, and concerns, and responding in a helpful and professional manner.
• Multilingual Abilities: If applicable, speaking more than one language to assist guests who may not speak the primary language of the restaurant.

3. Organizational Skills

• Reservation Management: Managing and maintaining the reservation system to ensure smooth seating and efficient table allocation.
• Seating Arrangements: Ensuring that guests are seated in a timely manner while balancing the needs of the restaurant, including managing busy times and waiting lists.
• Table Management: Keeping track of available tables, checking the dining room’s flow, and ensuring that guests are seated in the most appropriate areas.
• Coordinating with Staff: Coordinating with servers, bussers, and management to ensure that seating is handled efficiently and guests are seated based on their preferences and availability.

4. Multitasking Ability

• Handling Multiple Tasks: Managing various tasks simultaneously, such as greeting guests, answering the phone, and coordinating reservations.
• Managing Waitlists: Effectively managing a waitlist during busy periods, ensuring that guests are kept informed of wait times and maintaining a calm demeanor.
• Adapting to Flow: Handling fluctuations in guest volume and adjusting seating and service times accordingly.

5. Problem-Solving and Conflict Resolution

• Handling Complaints: Addressing and resolving guest complaints or concerns in a calm and professional manner, escalating issues to management when necessary.
• Dealing with Special Requests: Assisting with special seating arrangements, accommodating guests with specific preferences, or managing unforeseen challenges with ease.

6. Attention to Detail

• Accuracy in Reservation Handling: Ensuring that reservation details (such as time, number of guests, and special requests) are accurately entered and followed through.
• Observing Dining Room Flow: Monitoring the flow of guests within the restaurant, ensuring that dining spaces are organized and that service is timely.
• Presentation: Ensuring that the reception area is neat, organized, and presentable at all times, creating a positive first impression for guests.

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