Support Officer - Emiratized Role Part Time

Job Context

• Deliver best in class services for Commercial Banking customers.
• Follow up on customer transactions.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions to carry out work in a controlled and consistent manner.
• Serve as the main operational point of contact for key client relationships and deliver focused and professional client servicing.
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service, ensuring timely follow-up and escalation of client issues.
• Demonstrate compliance with the organization's values and ethics at all times to support the establishment of a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards. Be a team player and coordinate with RM/Sr RM.

• 12 years of working experience in customer service/sales.
• Students seeking to start and develop their career in banking are encouraged to apply.