Customer Service Agent - QAtar
Job details
**Position Purpose**
The jobholder will act as liaison, provide program related information, answer to queries and concerns, and carry out administrative duties
**Duties and Responsibilities**
- Liaise with pharmacies and patients
- Co-payments reimburse solution administration
- Work closely with the Program Manager to secure patient file approval
- Ensure that current patients receive their medications quickly and efficiently
- Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance
- Maintain and update electronic Program files, including patient and quality assurance data.
- Conduct administrative duties for the office
- Manage the inbound and outbound calls and responding to patient inquiries and concerns
- Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
- Providing patient with the organization and program related information
- Additional duties as required
**Relationships**
- Work closely with management team in the region.
- Reporting to the Program Manager in region
- Work with the related divisions of Axios
- Maintain ongoing and frequent communication with Axios staff including Axios global staff.
**Competencies**
- Application of job Knowledge
- Concern for Order and Quality
- Adaptability and flexibility
- Dependability
- Teamwork
**Educational Background and Experience**
- Any Degree or Diploma or relevant experience in customer service management
- 0 to 2 years working experience in an administrative role is ideal
- Good command of both spoken and written English
- Experience in data entry, monitoring and management
**Job Circumstances**
- The position is based in our regional office, and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region
- Flexibility in ability to travel as well as working hours is essential
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