IT Service Desk Support

IT Service Desk Support - Windows, Desktop, Network Config, MS SQL.

• Up to £27,000 + training, benefits, career development
• Onsite / Hybrid in Southampton, Hampshire
• Shift Work; 4 days-on, 4 days-off

We are looking for an experienced IT Service Desk Support Engineer who will help support internal systems in a Windows Desktop environment. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibilities

• Provide an IT help desk service for the company to obtain assistance with their IT issues.
• Be able to identify areas for improvement.
• Supporting performance and other IT related issues when they are called into the support desk team.
• Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

To be considered for the role, you will need:

• A broad understanding of Infrastructure, specifically covering:
  • An understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
• An understanding of corporate systems including:
  • Email systems, preferably Office365,
  • Collaboration solutions such as SharePoint, Jira and Confluence,
  • Telephony systems and their network implications.

To be proactive and pragmatic and extremely detail orientated. Useful Skills & Experience

• Understanding of ITIL processes and the provision of IT support services
• Microsoft Virtual Desktop
• Understanding of SQL Databases

This is a great time to join the business as they grow and evolve the business. You will benefit from training, personal development and support from a large and talented support team. Please send your CV to DaveCarlisle@SpectrumIT.co.uk, or hit apply to upload your details. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.