Customer Service Administrator

Customer Service Administrator Apply locations: Perth Time type: Full time Posted on: Posted Yesterday Job requisition ID: R000069541 About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. The Role We are looking for a Customer Service Representative to join our Chemicals & Agricultural site in Welshpool, Perth WA. As the Customer Service Representative, you will:

• Provide a broad range of customer service and administrative tasks across the site, focusing on the Receivals & Dispatch process, to enable the best possible customer experience and enable Operations to provide a first-class service.
• Ensure tasks are completed in the safest and most efficient manner in line with agreed standards in operational procedures, national strategy and in a manner always assuring regulatory and legislative compliance.
• Enter orders into PWMS following customer specific procedures.
• Respond to customer emails where appropriate and follow up on queries.
• Respond to warehouse/transport emails.

About You To be successful in this role, you will need:

• Experience in logistics & warehousing.
• Strong customer service orientation.
• Effective time management and self-discipline.
• Sound knowledge of DG and non-DG freight handling, products, and legislation, highly advantageous.
• Operational warehouse experience, knowledge, and ability.
• Intermediate to Advanced Excel, highly advantageous.

What Moves You? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical. #J-18808-Ljbffr