Customer Service Manager £80,000 OTE

The Organisation DoNotAge.org is dedicated to extending healthy lifespan for as many people as possible. We are a health research organisation that helps find ways to reverse human ageing. We are renowned for high-quality supplements and groundbreaking research. Our team is very dedicated and welcoming. Join us and change the world. This is a fun work environment solving a very real problem (ageing). Woke applicants need not apply. This is a full time in person role at our office in Derby. Duties & Responsibilities: Training and managing the Support Team. Setting customer satisfaction targets and working with the team to meet targets consistently. Interacting with customers daily by answering their questions both via email and telephone. Phone calls are often outside of standard working hours. Educating yourself in the field and staying updated on developments in the field. Managing relationships with 3rd party companies e.g. logistics Attending overseas conferences. Working with other department heads to achieve company initiatives. Helping within any other area of the business when required. Qualifications and Skills A proven track record of maintaining high levels of customer satisfaction in a fast-paced industry. It is essential that you have the ability to be resourceful, resilient and organised. This role is for A players ONLY. No exceptions.