Knowledge Base Manager
Job details
Join GenderGP as a Knowledge Base Manager! Location: Remote (UK Hours) Type : Contract (40 Hours a week) Salary: Up to £45K (or equivalent) Experience Level : Mid to Senior (3-5 years in knowledge base management or related roles) About GenderGP: GenderGP is a leading provider of gender-affirming healthcare information and education, dedicated to supporting transgender and non-binary individuals worldwide. Our mission is to make gender-affirming care accessible, empowering, and compassionate for all who need it. Role Overview: We believe that knowledge is at heart of our customer experience and if you want to build a knowledge base that forms an intrinsic part of the core product then this is the place for you! We are seeking a passionate and detail-oriented Knowledge Base Manager to oversee the development, organisation, and maintenance of our knowledge resources. This role is crucial in ensuring that accurate and up-to-date information is readily available to our team and the community we serve. Key Responsibilities:
- Develop and Implement Knowledge Management Strategies: Create and execute effective strategies to capture, organise, and disseminate information across the organisation.
- Maintain and Update Knowledge Base: Ensure all content is current, accurate, and easily accessible to both staff and service users.
- Collaborate with Cross-Functional Teams: Work closely with various departments to gather essential information and ensure consistency across all knowledge resources.
- Enhance User Experience: Continuously improve the usability and accessibility of the knowledge base to meet the evolving needs of our users.
- Monitor and Analyse Usage Metrics: Track engagement with knowledge resources to identify areas for improvement and measure the effectiveness of knowledge management initiatives.
- Experience: Proven experience in knowledge management, writing, or a related field.
- Technical Skills: Familiarity with knowledge base platforms and content management systems.
- Communication Skills: Excellent written and verbal communication abilities, with a keen eye for detail.
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data to inform decisions.
- Team Collaboration: Demonstrated ability to work effectively within cross-functional teams.
- Mission-Driven Work: Contribute to a cause that makes a real difference in people's lives.
- Inclusive Environment: Be part of a diverse and supportive team that values your unique perspective.
- Professional Growth: Opportunities for continuous learning and development in a dynamic field.
- Flexible Working: Enjoy the benefits of remote work with a flexible schedule.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
