Outbound Customer Care / Appointment Setting Consultant
Job details
Select how often (in days) to receive an alert: You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments. We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best. If you want the freedom to explore, opportunities to grow, and make positive change on people's lives through your work, this is the place for you. Join Sonova. Create sense.
Outbound Customer Care / Appointment Setting Consultant
Our Contact Centre is the heartbeat of our business, creating memorable first impressions and guiding our customers on their journey to better hearing. About the role: As a Contact Care Consultant, you’ll be contacting existing customers to arrange appointments for free hearing checks. It’s a busy role in a people-focused environment where you’re well supported by your team and team leader.- Outbound calling with a targeted number of dials per hour to book 18+ appointments daily.
- Prioritizing customer care and service during calls, with minimal objection handling.
- Verifying customer information, handling voicemail and email inquiries, and meeting daily and monthly KPIs based on volume of dials and appointments set.
- A full-time position based in Rosedale, Albany, Auckland.
- 40 hours per week within our Contact Centre’s operating times.
- Flexible shifts, choosing between 8am-8pm Monday to Friday and 9am-5pm Saturday after your induction period.
- Motivated by KPIs/targets with a positive, can-do mindset.
- Strive daily for great results and personal/professional growth.
- Friendly, clear, and warm phone manner when dealing with a diverse customer base.
- Resilient and focused, maintaining a confident approach through challenges.
- Caring and take pride in putting the customer first in every interaction.
- Genuine interest in healthcare and wellbeing.
- Systems savvy and quick to learn new systems.
- A friendly and social office environment with shared lunches and monthly celebrations.
- Rewards such as extra time off, vouchers, team events, and more.
- Competitive salaries and bonuses recognizing expertise and performance.
- Substantial Parental Leave Package & Paid Partners Leave.
- A $200 Wellbeing Allowance for health and wellbeing.
- Triton Perks – exclusive discounts to over 80 retailers and service providers.
- Extra leave days: Birthday, YOU day, Community leave, etc.
- Free Financial Advice Sessions.
- Free office parking.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market. We guarantee equal treatment in employment and opportunity, regardless of ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status. #J-18808-LjbffrApply safely
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