Technical Support Engineer

As the key technical expert, you will bridge internal teams and external stakeholders. Collaborate with product managers, ensure readiness for new technologies, solve technical issues, and recommend improvements. Your role includes overseeing product launches, supporting projects, ensuring safety compliance, and contributing to training. Key Responsibilities:

• Diagnose and solve technical issues.
• Gather and document feedback.
• Recommend process improvements.
• Adjust systems on client equipment.
• Develop proactive solutions.
• Oversee product launches and commissioning.
• Support large projects with operational readiness.
• Provide post-market support.
• Ensure compliance with safety and quality guidelines.
• Collaborate on training efforts.

• Engineering qualifications with relevant experience.
• Minimum 5 years in maintenance and repair of heavy machinery.
• Knowledge of mining and construction equipment.
• Strong customer service skills.
• Commitment to safety.
• Proactive and adaptable.
• Excellent communication skills.
• Proficient in MS Office.