Head Hostess Monkey Bar

How does your working day look like

• Responsible for the training of all reception/hostess team members to ensure consistent and high quality standards discipline and build up high team morale creating action plans for team member development.
• Assign areas of responsibility to reception/hostess staff.
• Assist with performance evaluation of line staff.
• Posting of positive comments for viewing by all staff and reviewing negative comments with FOH Manager and Venue Manager.
• Prepare the daily/weekly/monthly roster in coordination with the Operations team.
• Be fully aware of the Venue licensing regulations and health and safety procedures and ensure that all team members are fully trained.
• Conduct daily team member communication meetings in the absence of the Venue Manager.
• Adhere to stock control and par stocks of stationary and equipment (controlling costs).
• Assist in managing and controlling the use and upkeep of equipment and assets.
• Maximize revenue through sales and increase the revenue through upselling effective training and motivational techniques regarding Events and Party Night Tables.
• Assist in developing strategies to increase sales.
• Be familiar with current industry trends and make suggestions on how these could be brought into the company to increase revenues and add guest offerings/themes.
• Manage Reservations and Table Management System.
• Manage database and upkeep of information; create reporting templates to update weekly.
• Manage yearly marketing calendar of events and promotions around town.

• Hotel related experience.
• Admin knowledge.
• Microsoft Office proficiency.
• Minimum of 1 year experience in Food & Beverage area.
• Middle East experience.
• Reinforces change through communication support and own behaviours in the face of difficulty by implementing various creative solutions.