Intern Front Office

Responsibilities:

• Meet and greet guests as they arrive to the hotel.
• Register and room all guest arrivals according to established procedures.
• Perform check in, check out, and room change procedures and ensure all data are accurately entered into the hotel system.
• Attend to guests' complaints, inquiries, and requests; refer problems to supervisor/Assistant Manager if unable to assist.
• Anticipate and personalize service for each guest to ensure their satisfaction.
• Follow up with guests during their stay to ensure their satisfaction.
• Perform job duties as advised by the Head of the department.
• Establish and maintain good communication and teamwork skills with fellow Heartists and other departments within the hotel as required.
• Maintain the training plan effectively and seek assistance if required.

Personal Attributes:

• Must have a professional and neat presentation.
• Should have strong interpersonal and problem-solving skills.
• Should be highly responsible and reliable.
• Should have the ability to work cohesively as part of a team.
• Should have the ability to work well under pressure in an accelerated environment.
• Have the ability to build trusting relationships with others.
• Should be a creative, effective team player possessing a high degree of professionalism, business acumen, energy, and determination.
• Must project a positive attitude and outgoing personality.
• Must be guest-oriented.
• Should be passionate about learning.

Qualifications:

• Currently pursuing a degree or diploma in Hospitality, Culinary Arts, or a related field.
• Proficient in verbal and written communication in English (additional foreign language would be an advantage) with the ability to interact professionally with guests and team members.
• Previous experience in customer service, preferably in a food and beverage setting, is a plus.
• Understanding of basic food handling, service standards, and hospitality etiquette.
• Basic knowledge of luxury hotel standards and operations.