Assistant Outlet Manager - Porterhouse

Responsibilities:

• Ensure the day-to-day operation is smooth in the restaurant.
• Assist the leadership team of the restaurant in achieving high guest satisfaction.
• Guide and lead the servers in the restaurant.
• Perform the duties of Manager on a regular basis.
• Maximize sales potential and encourage upselling in order to maximize rates.
• Ensure cash floats are secured at all times.
• Work within budgeted costs.
• Minimize abuse of operating equipment.
• Ensure that requisitions for supplies are completed, delivered, and accounted for.
• Minimize the use of overtime.
• Ensure that there is enough operating equipment at all times.
• Record all voids and report any payment discrepancies to the Outlet Manager.
• Follow Company procedures when handling cash, credit cards, and cheques.
• Address guest complaints and report all complaints to the Manager.
• Liaise with colleagues over guest requirements and needs.
• Ensure handover at shift end and beginning.
• Liaise with Head Chef and Reception on a regular basis.
• Gain customer feedback at all times.
• Complete a full report of the day's events in the Management Report Book.
• Create and maintain a personal and respectful rapport with regular guests.
• Maintain a high customer profile and handle promptly and courteously all guest comments, questions, complaints, requests, and enquiries, ensuring thorough follow-through.
• Familiarize yourself with guests' needs and requirements to ensure efficient and friendly service.
• Maintain a fanatical focus on quality and consistency in all areas (food and beverage quality, guest service, cleanliness, etc.).
• Support all other revenue centers in the hotel such as Rooms and Events.
• Be results-driven and totally accountable.
• Attend daily business review meetings, weekly strategic sales meetings, management meetings, and other meetings as required/requested.
• Undertake regular inspections to ensure that the company's assets are well maintained and protected.
• Ensure that the business is seen as a respected and important member of the community by local influencers.
• Carry out any other duties as requested within the scope, spirit, and purpose of the job.

• Previous leadership experience in food & beverage required.
• Minimum of 2 years experience in a leadership or supervisory role in a high-volume and upscale Food & Beverage operation preferred.
• Good command of the English language.