Customer Account Case Owner

Job Description Key Customer Case Owner Do you have a passion for providing outstanding service? You could be a vital part of the team responsible for managing and servicing Business Stream’s highest profile and most profitable customers across the UK. We need someone with a proven a track record of successfully building positive and productive relationships with all stakeholders, including customers and colleagues to provide efficient and consistently excellent service. What makes you just right for us? Providing outstanding customer service and working closely with customers will come naturally to you. You’ll demonstrate strong written and verbal communication abilities, with the capacity to adapt communication style to a variety of internal and external stakeholders. You will be responsible for ensuring that we deliver on our promise that our customers only need to contact us once for each enquiry by liaising with the customer to set realistic expectations, providing them with proactive updates and working with colleagues across the business to ensure appropriate investigations and actions take place within agreed timescales. What’s in it for you? You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Starting salary of £25,300, increasing to £27,825 once training and probation are complete (usually 12 months).
• Working hours Monday to Friday, 9.00am to 5.00pm, and no evenings or weekends, so a great work life balance.
• 10% annual bonus potential
• Attractive pension plan
• 31 days annual leave and six bank holidays.
• Subsidised canteen and free gym membership
• Employee discounts

Why we’re the right fit We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment. Life at Business Stream is fast-paced and exciting, where no two days are the same. Who we are Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 16 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions. How to make this job all yours We’re looking to welcome exceptional people into our fantastic team so if you think this job is for you, we’d love to hear from you. To apply, please click the ‘Apply’ button at the bottom of this page, and send us a copy of your CV. The closing date for applications is Monday 20 January 2025 at 5pm. A Disability Confident Committed employer If you consider yourself to have a disability, we encourage you to disclose this as part of your application. By knowing this about you, we can provide the necessary support you might require and use your unique talents effectively too.